THIRD PARTY APPLICATION MAINTENANCE (TMA)

Conso'System Africa takes care, within the framework of Third Party Application Maintenance operations, of maintaining applications in operational conditions within its customers' information systems, ensuring maintenance, support to users and the evolution of the system after its initial implementation.

We offer flexible and responsive remote or on-site support to help you maintain your applications. Depending on your needs, we take care of tasks such as user support, administration, operation or implementation of current evolutions. You benefit from a dedicated contact person, a high level of responsiveness, a detailed follow-up of the interventions and a pool of expert skills.

The Stakes Of Our TMA Operations Are As Follows:

  • Management and maintenance of competencies within the TMA team: guaranteeing the ability to intervene over time.
  • Reactivity in handling incidents and requests (anomaly, incident, evolution).
  • Compliance with deadlines following criticality of open incidents.
  • Quality of deliverables and their deployment.
  • No regression of maintained applications.
  • Evolutive Maintenance: Preventive actions such as improving performance, reliability, forecasting technical evolutions and compatibility of all technical components of the platform...
  • Control of maintenance costs.
  • This ability to manage a TMA, we develop it on the basis of a coherent offer.

Definition of target architectures:

In full cooperation with our customers, we organize technical and functional workshops to define the scope of your project:

  • Functional organization (dimensions, system utilization schedule, list of treatments).
  • User mapping.
  • Definition of environments.
  • Security constraints (authentication, high availability, DRP) .
  • Definition of the technical bases (operating system, database management system, web engine).
  • Data volume assessment.
  • Identification of performance indicators.

The collection of these elements allows us to deliver the final design of the technical environments. We also work on projects to redesign an existing architecture.

Integration and installation:

Based on the definition of target architectures, we carry out the installation and integration of software packages within your environments. These operations are carried out in accordance with the publishers' standard guides and according to the publishers' best practices.

Technical Migration:

We support you during the release upgrade of the SAP EPM suite using a proven methodology that provides efficiency, cost control and planning. Our current partnerships allow us to carry out your migrations in the laboratory without impacting your operation.

IT Diagnostics:

We provide expertise at our clients' sites in order to improve existing processes and carry out technical and functional analysis missions. Analysis of the volume of databases; Development, implementation and analysis of performance meters; Analysis and improvement of operating processes.

Training:

Training for technical teams who administer SAP EPM environments to develop their application skills and improve their ability to analyze and respond to technical incidents.

Third-party Application Maintenance:

We support the technical maintenance of your environments and provide multiple levels of service:

  • Management and maintenance of competencies within the TMA team: guaranteeing the ability to intervene over time.
  • Reactivity in handling incidents and requests (anomaly, incident, evolution,...).
  • Compliance with deadlines following criticality of open incidents.
  • Quality of deliverables and their deployment.
  • No regression of maintained applications.
  • Evolutive Maintenance: Preventive actions such as improving performance, reliability, forecasting technical evolutions and compatibility of all technical components of the platform....
  • Control of maintenance costs.
  • This ability to manage a TMA, we develop it on the basis of a coherent offer.
  • On-site technical assistance during reporting periods.
  • Technical assistance on site, remotely or by telephone to meet urgent needs.

Conso'SystemAfrica

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