CUSTOMER RELATIONSHIP MANAGEMENT


Conso’System Africa offers customer relationship management solutions to enable companies to focus on their current and future customers in order to build loyalty and optimize their interactions (sales, service or marketing).

Through its partnership with the SAP editor in Morocco, Conso’System Africa offers one of the most powerful tools on the market: SAP CRM & SAP Hybris.

Conso’System Africa supports you in the implementation of your SAP CRM solution as a standalone solution, or the integration in your ERP or BW system, the association of a webshop with your system and the exploitation of opportunities through social media and mobile applications.

SAP CRM: CRM Market Leader


The Ideal Tool For Customer Relationship Management


With SAP CRM, put your customers at the heart of your business, gain detailed knowledge of your customers and transparent CRM processes, and deliver consistent and personalized customer experiences across all contact points

  • Engage your customers anytime, anywhere and on any device from a single end-to-end platform.
  • Keep ahead of demand with real-time data analysis.
  • Make more sales through the e-commerce platform.
  • Accelerate the speed of your sales team by using a simple user interface that responds to their needs.
  • Offering exceptional customer service by giving field employees remote, real-time access to data.
  • Use the best solutions, based on global expertise over 25 industries.


SAP Hybris For Customer Engagement And Commerce


By offering solutions from the SAP Hybris suite, Conso’System focuses on rapid transformation and agility across all channels, getting you close to your customers and delivering a consistently great experience at every touch point. We make products that cut cost, time and complexity, freeing you up to focus on innovation and strategy. Our products cover five main areas – commerce, marketing, revenue, sales and service – and offer you the insights and flexibility you need to lead.

SAP Hybris products are designed to be easy to implement and integrate with your current systems. Our solutions are modular, so we can grow together as your company's needs evolve. And as the components are designed to work together, the transition process gets easier the more SAP Hybris products you decide to use.

Get a 360° view of your customers

SAP Hybris solutions help you understand consumer behavior across every channel. If you can pivot quickly to meet their needs, your agility will be rewarded with increased sales and loyalty. From online to in-store to call center, you get a 360-degree view of all the customer data you need to make sure you’re not just meeting but exceeding their expectations.

Grow at your own pace

Don’t let legacy IT stop you from future-proofing your business. With SAP Hybris, your imagination can be your guide, because our flexible solutions are ready and able to support your vision. Whether you’re nurturing a small business or managing multiple channels across a large enterprise, expansion is just clicks away. SAP Hybris omnichannel solutions help you grow quickly and with ease.

Deployment options

SAP Hybris offers complete deployment flexibility. Whether you prefer on-premise or on-demand (or a combination of the two), the choice of the deployment method should be the last of your concerns. There are a number of factors that will help you determine which option is best for your organization, contact our experts at Conso’System for a complete diagnosis of your needs.

Key Product Offerings Of SAP Hybris :


  • Commerce : Give your customers a consistent and meaningful experience – across every channel, every time
  • Marketing : Understand your customers and respond to their behavior in real-time to give them what they want, when they want it.
  • Revenue : Deliver a better customer payment experience, find new revenue streams and streamline your quote-to-cash process.
  • Sales : Sell effectively to the right people, anywhere, at any time.
  • Service : FKeep customers coming back for more with customer service that drives true engagement.
  • Hybris as a Service : Create dynamic apps, convert more customers and save time with YaaS — the world’s most powerful and advanced microservices ecosystem.

Conso'SystemAfrica

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